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Oakhurst Software Products |
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The help page on Oakhurst Products shipped prior to the 1/1/2003 does not accurately represent our current support policy. Please review this page for the most updated service and support policy. Oakhurst
Software products will continue to carry no-charge technical assistance via
email only. As of Jan 1, 2003, technical support policies will apply to all Oakhurst Products regardless of place of purchase and will replace existing policy.
Many questions are
installation and operating system related and best served by your dealer and or
on-site consultant directly. The dealer who sold the software should be the
first call for support. The
priority technical assistance for Oakhurst products will follow normal E
Tech policy: Telephone
Technical Support: Access
to E Tech help desk line: Covers assistance with not only Oakhurst Software, but
ACT!, networking and most other related technical support. Call
847-352-4770 Monday through Friday 9:00 a.m. to 5:00 p.m. CST Fee: Telephone Support Incidents - $165 per hour. 1/2 hour minimum. No-charge Email Technical Assistance is available for 90 days after purchase. All
Technical Support questions received via Email will be handled at the lowest
priority of the Technical Support team. The Technical Support team will attempt
to answer Emails within 1 days of receipt, but will not guarantee response time.
You may send your Technical Support Request to : support@oakpro.com
E Tech
accepts Visa, MasterCard, AMEX and Discover
Card.
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